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Privacy Statement
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Thank you for visiting SureThing.com. This document is our privacy policy, which
we have created in order to demonstrate our firm commitment to the protection of
the privacy of our customers and visitors. The following discloses our information
gathering and dissemination practices for SureThing.com and any other web site operated
by MicroVision Development, Inc. and its affiliated companies.
SALES TRANSACTION SECURITY
Protecting your Order: SureThing.com pledges a safe and worry-free shopping
experience. We use the industry standard for Internet security, Secure Sockets Layer
(SSL 128-bit) encryption to scramble your personal and credit card information as
it travels over the Internet during the checkout process, ensuring the privacy of
your information. We protect all of your personal information, including your name,
address, password AND credit card information.
Secure Browser: All orders are performed within a secure browser window using
the https Internet protocol. When you click "Check Out" from the SureThing.com shopping
cart, the "http" portion of SureThing.com's web site address changes to "https." The "s" stands
for secure. In addition, both Internet Explorer and Netscape use special symbols
to indicate that you're in a Web site's secure area. Some browsers also let you know
that you're moving in or out of a secure area by notifying you with a special pop-up
window that requires you to click "OK" before continuing.
PERSONAL INFORMATION WE GATHER OR TRACK
Registration: When you register with SureThing.com you create a user profile.
In the profile, SureThing.com asks for your name, e-mail address, a user selected
password and other information. Once you are a registered user you can update your
profile and may be able to provide other preferential information such as Address
and other user preferences.
Order Forms: When you place an order SureThing.com asks you to provide us
with contact information, such as name, billing address, shipping address, e-mail
address, telephone number and a valid credit card number. We require this information
to process your order. Other non-required information we might request includes demographic
information and/or purchasing habits so that we can provide a more personalized experience.
IP Addresses: SureThing.com uses the IP addresses of our visitors to help
diagnose problems with our server, administer our web site and to analyze traffic
patterns on our web site (for instance, the number of unique visitors to our web
site). Although IP information must be logged for these purposes, we do not link
your IP address to your other personal identifying information, except when cooperating
with investigations involving fraudulent or other illegal activity.
Cookies: SureThing.com uses software tags called "cookies" to identify customers
when they visit our site. Cookies are stored on your computer, not on our site. Most
cookies are "session cookies" which means that they are automatically deleted at
the end of each visit to our web site. Some cookies remain across sessions. In addition
to our cookies, some advertisers or web sites that maintain links on our site may
also use their own cookies.
A cookie itself does not have the ability to automatically collect personal information
about you. A cookie can store certain information that identifies your computer to
us so that you don't have to re-enter information as frequently when you use our
site and so we can personalize your visit to our site. Your browser can be set up
to accept or reject cookies. It is important to note that if you choose to reject
cookies you will not be able to take advantage of certain features on our site.
Surveys: From time to time we may invite visitors to participate in a survey
so that we can better understand our customers. Participation in a survey is voluntary,
and therefore you have a choice whether or not to disclose this information.
Communications: If you send us personal correspondence, such as e-mails and
letters, or if other users or third parties send us correspondence about your activities
or postings on our site, we may collect such information into a file specific to
you. We use the information in the file that we maintain about you, and other information
we obtain from your use of the services, to provide better service, resolve disputes,
troubleshoot problems and enforce our agreement for Terms
of Use.
HOW PERSONAL INFORMATION IS USED
Personalization: We sometimes use collected information to provide you with
a more personalized shopping experience while visiting SureThing.com. For instance,
past items purchased or browsed may result in you seeing a special screen or advertisement
of a product in which we believe you may be interested.
E-mail: If you provide us with your e-mail address, register as a customer,
or make a purchase from us, we will occasionally send you e-mail or standard mail
with recommendations or notices of new products and/or special offers. These offers
may include information about selected paid advertisers. However, at no time will
your e-mail address or other personal information be revealed to these paid advertisers
unless you provide consent or choose to conduct business with them of your own accord.
If you do not wish to receive such mailings from us, please let us know by sending
an e-mail to remove@surething.com (be sure to provide the e-mail address and/or
physical address that you wish to be opted out), or click
here to change your mailing preferences online.
Referral Programs: We sometimes request that our customers give us the e-mail
address of someone else that they think might be interested in our web site, a particular
offer or article. We treat the privacy of these referrals with the same respect we
treat our registered users.
HOW PERSONAL INFORMATION IS SHARED
SureThing.com does not sell, rent or trade your personal information with unaffiliated
third parties. SureThing.com, LabelGear.com, and MVD.com are all part of MicroVision
Development, and are therefore not third-parties. We do sometimes share information
with appropriate third parties as outlined below:
Service Providers: Service providers are third parties who perform services
in our behalf, such as processing and fulfilling orders. In such cases, we provide
only the information required to complete the transaction. By contract, the third
party is not permitted to sell, rent or share this information.
Business Partners: When one or more of our business partners co-sponsor a
service, product, promotion and/or contest, we may share some or all of the information
collected in connection with such service, product, promotion or contest with the
co-sponsors. If you do not want your information to be shared, you will be able to
choose not to allow the transfer by not using or signing up for that particular service,
product, promotion or contest.
Other Exceptions: We reserve the right to disclose your personal information
to comply with legal process; to protect the company's rights; to protect against
misuse or unauthorized use of SureThing.com; to investigate fraud, intellectual property
infringements or other activity that is illegal or may expose us to legal liability.
UPDATING PERSONAL INFORMATION
Changing Account Profile: If you are a registered user, you can change your
account profile, including your address, e-mail address, password, or e-mail preferences
by visiting www.surething.com/myaccount.
Choosing to Opt Out: SureThing.com is committed to respecting your privacy
and preferences regarding e-mail communications you receive from us. If you wish
to change your e-mail options or no longer wish to receive communications from us,
please let us know by visiting www.surething.com/myaccount,
calling 800-998-4555, or sending an e-mail message to remove@surething.com.
OTHER MATTERS
Children's Privacy: SureThing.com does not sell products for purchase by children.
We sell products which may be appropriate for children that may be purchased by adults.
If you are under 18, you may use SureThing.com only with involvement of a parent
or guardian.
SureThing.com believes strongly in protecting the privacy and rights of children
online. In accordance with new COPPA laws regarding children's privacy, web sites
are restricted from collecting personally identifiable information about children
under the age of 13. SureThing.com does not knowingly collect any personal information
from children under the age of 13 on our web site. If a parent believes that his
or her child has submitted personal information to SureThing.com, he or she can contact
us via e-mail or postal mail as listed below. SureThing.com will promptly delete
the information upon learning that it relates to a child under the age of 13.
Protecting your password: You can do your part to protect your personal information
by keeping your password a secret and making sure you log off completely if you share
a computer. If you forget your password, you can request to have it e-mailed to you
by visiting www.surething.com/myaccount.
Linked Sites: For your convenience, this site contains links to other sites.
We are not responsible for the privacy practices or the content of such sites. For
more information about our policies with regard to third party sites, please see
our Terms of Use policy.
Privacy Policy Changes: This Privacy Policy was last changed on June 20, 2002.
If SureThing.com makes changes to any terms or conditions of the Privacy Policy,
the changes will be posted in this document so that you will always know what information
we gather, how we might use that information and to whom we will disclose it. We
may change, modify, add or remove portions of this Policy at any time, and any changes
will become effective immediately upon being posted unless we tell you otherwise.
CONTACTING US
If you have questions or concerns regarding this privacy policy, please feel free
to contact us at:
MicroVision Development, Inc.
5541 Fermi Court, Ste. 120
Carlsbad, CA 92008
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Phone:
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(800) 998-4555 U.S. only
(760) 438-7781 International
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Fax:
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760-438-7406
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E-mail:
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info@surething.com
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